Call Automation & AI Voice Agents for Business
Call automation answers and handles routine phone calls so your staff are free for the ones that need a person. We build AI voice agents that take orders over the phone and send them into the same system as your WhatsApp and counter orders, and we automate the back office around calls, such as backing up every recording.
Key takeaways
- 1An AI voice agent that takes orders by phone and hands them to your order flow.
- 2Phone orders land in the same dashboard and POS as WhatsApp orders.
- 3Call recordings from your phone system backed up to SharePoint on a schedule.
- 4Built to escalate to a person whenever the caller needs one.
The problem
Why businesses need Calling Automation
Phones ringing at the rush
Staff stop serving to answer calls, and calls go unanswered when everyone is busy.
Phone orders written on paper
Orders taken by phone are scribbled down and typed into the POS later, if at all.
Recordings that get lost
Call recordings sit on the phone system and disappear when space runs out or a device fails.
What you get
What does our Calling Automation service include?
AI voice ordering agent
A voice agent that talks callers through their order and sends it to your system through the same flow as chat orders.
Shared order flow
Phone, WhatsApp and counter orders end up in one dashboard and one POS, so nothing is entered twice.
Fallback to staff
Callers who need a person are passed to your team instead of being stuck in a loop.
Recording backup
Recordings from 3CX copied to SharePoint on a schedule, organised and kept safe.
How it works
How we deliver Calling Automation
- 1
Script the call
We map how good staff handle a call today, including the questions customers always ask.
- 2
Build the agent
We build the voice agent on your menu or service list and connect it to your order flow.
- 3
Test calls
We place test calls across accents, noise and edge cases until orders arrive correctly.
- 4
Go live & improve
We monitor calls and outcomes and refine the agent from real conversations.
Tools & platforms
What we build with
- AI voice agent
- Vapi
- OpenAI
- n8n
- 3CX
- SharePoint
- Microsoft Graph
Industries
Who it's for
- Restaurants & delivery
- Service businesses
- Clinics & bookings
- Sales teams
Pricing
What affects the cost of Calling Automation?
Every project is quoted on its scope. These are the factors that move the price.
Number of phone lines and expected call volume.
What the agent must handle: orders only, or bookings and questions too.
Which systems the calls feed into.
Voice platform and telephony usage fees.
FAQ
Frequently asked questions
Yes. Our voice agent talks callers through their order and sends it into the same flow as WhatsApp orders, so it reaches the dashboard and POS automatically.
The agent hands the call to your team. It is designed to take routine calls, not to block people from staff.
Yes. We copy recordings from 3CX to SharePoint on a schedule so they are organised and safe.
Yes. Phone and WhatsApp orders share one flow, so your team sees every order in one place.
From the blog
Guides on Calling Automation
Related
Services that work well with this
Need Calling Automation? Get a free quote.
Tell us what you need. We reply within one business day with a clear scope and quote.